Shipping policy

Shipping Policy

Thank you for shopping at Moonlight Mochi Store! We aim to provide you with the best service and timely delivery. Please read our shipping policy carefully to understand how we handle your orders.

Order Processing Time

Order Processing: All orders are processed within 3 - 5 business days (excluding weekends and holidays).

Order Confirmation: Once your order is placed, you will receive an email confirmation. You will receive another email with tracking information once your order has shipped.

Shipping Rates & Delivery Times:

We offer various shipping options to ensure the best possible delivery experience for you.

Standard Shipping

Delivery Time: 5-7 business days

Rate: Free for orders over $50. Otherwise, a flat rate of $5.99.

Expedited Shipping

Delivery Time: 2-3 business days

Rate: $12.99

Express Shipping

Delivery Time: 1-2 business days

Rate: $19.99

Please note that delivery times are estimated and may vary depending on the shipping destination and unforeseen circumstances.

Shipping Locations

We currently ship to the United States. International shipping may be available in the future, so please check back for updates.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order on the carrier’s website.

Shipping Delays

While we strive to ensure timely delivery, please be aware that shipping carriers may experience delays due to factors such as weather, holidays, or high demand. If you experience any shipping delays, please feel free to contact us for assistance.

Shipping Restrictions

We do not currently ship to P.O. Boxes or APO/FPO addresses.

We are not responsible for any customs or import duties on international orders (if applicable in the future).

Lost or Damaged Packages

If your order is lost or damaged during transit, please contact us within 7 days of receiving the tracking update. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

Address Changes

Please double-check your shipping address during checkout. If you need to make a change to your shipping address, please contact us within 24 hours of placing your order. We cannot change the shipping address after the order has been processed.

Contact Us

If you have any questions or concerns about your order, feel free to reach out to us at:

Email: support@moonlightmochi.store

Thank you for shopping with Moonlight Mochi Store! We hope you enjoy your purchase!